Last updated: May 2026
Bring2me ("we", "us", "our") operates the website https://bring2me.co.za. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African laws. This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Who We Are
Business Name: Bring2me
Website: https://bring2me.co.za
Email: admin@bring2me.co.za
Tagline: U Ring, We Bring!
We are the Responsible Party as defined under POPIA and are responsible for the lawful processing of your personal information.
2. Information We Collect
We collect the following categories of personal information:
2.1 Information You Provide
- Full name, email address, phone number and delivery address when placing an order or registering an account
- Billing information including payment details (processed securely via Payfast)
- Communications you send us via email, WhatsApp or contact forms
- Account login credentials
2.2 Information Collected Automatically
- IP address and browser type
- Pages visited, time spent on site and referring URLs
- Device information and operating system
- Cookie data and session information
- Location data (general, based on IP)
2.3 Information from Third Parties
- Payment verification data from Payfast
- Analytics data from Jetpack and Google Analytics
- Social login data if you use a social sign-in option
3. How We Use Your Information
We use your personal information for the following lawful purposes:
- To process and fulfil your orders including delivery, invoicing and order tracking
- To manage your account and provide customer support
- To process payments securely through our payment gateway
- To communicate with you about your orders, updates and promotions (where you have consented)
- To improve our website and services through analytics
- To comply with legal obligations including tax, consumer protection and anti-fraud requirements
- To detect and prevent fraud or other illegal activity
- To send marketing communications where you have opted in (you may unsubscribe at any time)
4. Legal Basis for Processing (POPIA)
Under POPIA, we process your personal information on the following lawful grounds:
- Contract performance – to fulfil orders you place with us
- Legal obligation – to comply with South African law including SARS requirements
- Legitimate interest – to operate and improve our business, prevent fraud and ensure security
- Consent – for marketing communications and non-essential cookies
5. Cookies and Tracking
We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device.
5.1 Types of Cookies We Use
- Essential cookies – required for the website to function, including cart and session cookies (cannot be disabled)
- WooCommerce cookies – to remember your cart contents and session
- Authentication cookies – to keep you logged in securely
- Analytics cookies – to understand how visitors use our site (Jetpack, Google Analytics)
- Performance cookies – LiteSpeed Cache cookies to improve page load speed
- Marketing cookies – only with your consent
You can control cookies through your browser settings. Disabling essential cookies may affect your ability to shop on our site.
6. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties only as necessary:
- Payfast – our payment gateway, for secure payment processing
- Delivery partners – to fulfil and track your delivery
- Jetpack / Automattic – for website security, backups and analytics
- MailPoet / email service providers – to send order confirmations and marketing emails
- Google – for analytics and advertising services where applicable
- Legal authorities – where required by South African law or court order
All third parties are required to handle your data securely and in accordance with applicable privacy laws.
7. Delivery and Order Information
When you place an order, we collect your delivery address and contact details to arrange delivery. Please note:
- Delivery fees are calculated based on the weight of your order and may differ from the estimate shown at checkout
- Final delivery charges will be confirmed before dispatch
- Your delivery information is shared only with our delivery partners
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:
- Order records – retained for 5 years as required by SARS and the Companies Act
- Account information – retained while your account is active and for 3 years after closure
- Marketing consent records – retained until you withdraw consent
- Security logs – retained for up to 12 months
- Cookie data – session cookies expire when you close your browser; persistent cookies as stated at the time of setting
9. Your Rights Under POPIA
As a data subject under POPIA, you have the following rights:
- Right to access – request a copy of the personal information we hold about you
- Right to correction – request correction of inaccurate or incomplete information
- Right to deletion – request deletion of your personal information (subject to legal retention requirements)
- Right to object – object to the processing of your personal information for direct marketing
- Right to withdraw consent – withdraw consent for marketing at any time by unsubscribing
- Right to lodge a complaint – complain to the Information Regulator of South Africa if you believe your rights have been violated
To exercise any of these rights, contact us at: admin@bring2me.co.za
10. Information Regulator
You have the right to lodge a complaint with the Information Regulator of South Africa:
The Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za
Phone: 010 023 5207
11. Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organisational measures including:
- SSL/TLS encryption for all data transmitted through our website
- Secure password hashing and storage
- Regular security monitoring via Jetpack
- Limited access to personal data on a need-to-know basis
- Regular website backups
- Firewall and intrusion detection via Jetpack WAF
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Regulator as required by POPIA.
12. Children’s Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at admin@bring2me.co.za and we will delete it promptly.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
14. Cross-Border Data Transfers
Some of our service providers (such as Jetpack/Automattic and Google) may process your data outside of South Africa. We ensure that such transfers comply with POPIA Section 72, which requires adequate data protection in the receiving country or appropriate safeguards to be in place.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
16. Contact Us
For any questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Bring2me
Website: https://bring2me.co.za
Email: admin@bring2me.co.za
Tagline: U Ring, We Bring!
We will respond to all requests within 30 days as required by POPIA.